Frequently Asked Questions
Everything you need to know about your ARQ experience.
How do I determine my correct size?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We accept returns of unworn, unwashed items in their original packaging within 30 days of delivery. Please note that for hygiene reasons, certain intimate apparel may be final sale.
Are your fabrics sustainably sourced?
Yes, ARQ is committed to ethical production. We prioritize GOTS-certified organic cotton and low-impact dyes to ensure our garments are safe for both you and the environment.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our customer service team via live chat or email.
Do you offer international shipping?
We ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.